Dynamics 365 CRM Functional Consultant

Experience

• 10-12 years of experience in IT
• 8-10 years on Dynamics CRM (including Dynamics 365 CE Cloud, which is a must)
• Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least two large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service), multiple integrations, and multi-geo rollouts
• Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz. Sales / Service / Field Service / Marketing
• Experience in working in an Agile DevOps and SAFe methodology is a must

Skills and Responsibilities

• Excellent customer-facing and documentation skills
• Should have demonstrable experience in conducting customer-facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD, and getting them signed off by customers
• Must have some experience in modern workloads:
  • Power Platform: specially Power Automate and Power BI, experience in Power Apps is preferred
  • Experience in Azure AI / ML, Azure IoT platform, and Virtual Agent is highly preferable