Global Mobility Specialist(NCS/Job/ 937)

Position Responsibilities

· Manages end-to-end mobility support for assigned Hitachi Group Companies, including gathering and validating information for allowance calculations & prorations

· May manage end-to-end VIP assignments

· Acts as the day-to-day point of contact for mobility questions for assigned companies

· Serves as escalation point for team of Mobility Specialists

· Explains and administers policy benefits to assignees, Group Company HR, and other internal stakeholders

· Manages one or more Mobility Specialists, serving as a role model for the team

· Leads training and acts as a subject matter expert

· Conducts user acceptance testing for process enhancements/technology development

· Serves as change champion and trains other staff members on process enhancements

· Counsels team on process improvements with a customer service focus

· Oversee and assist team member(s) day-to-day activities; may perform annual performance reviews, disciplinary action, and terminations

· Interviews and screens applicants for open positions and participates in selection process

· Leads, manages, and guides multiple projects concurrently

· Works closely with Global Mobility CoE and AssignmentPro team to implement system for Hitachi Group Companies

· Partners with cross-functional teams to develop seamless processes that support mobility needs while maintaining excellent customer service, compliance, and efficiency

· Establishes and manages day-to-day relationships with external mobility vendors to ensure service levels are met

· Documents, reviews, and creates SOPs, process guides, and other documentation to ensure our internal team, key business stakeholders, and assignees understand mobility processes and procedures.

· Communicates proactively with assignees, partners, and teams to identify problems, help build solutions, and deliver training and communications plans to team members

· Ensures privacy compliance, including establishing process steps and standardization, and leveraging tools and automation where possible.

· Ensures all business stakeholders and assignees have timely and accurate information relating to Global Mobility processes, policies, and procedures.

 

Special Requirements

· Minimum of 9 years’ experience in a mobility consultant role, experience in managing end-to-end process of international assignment lifesycle

· AssignmentPro experience and knowledge preferred

· Bilingual English and Japanese preferred

· Excellent customer service and communications skills

· Must be agile and able to perform in a fast paced and ambiguous environment

· Strong time management skills; demonstrated ability to manage and prioritize multiple competing tasks

· Prior experience overseeing staff preferred

· Ability to follow policies and procedures

· Self-motivated and be able to motivate and engage assigned team members

· Team oriented mindset while able to act independently

· Strong analytical and project management skills with experience creating, l