Sr. Learning & Development Specialist(NCS/Job/10)

Senior Learning & Development Specialist, CSS HR
Grade: Senior Associate

Department: CSS HR Talent Development

Job Summary:

We are seeking an experienced Learning & Development (L&D) professional to join our team as a Senior Learning & Development Specialist. This role involves a blend of instructional design, global training facilitation, and learning operations management. The ideal candidate will have 7-10 years of experience in training delivery, instructional design, and L&D operations, with a strong ability to create impactful content and deliver high-quality leadership training programs.

Job Roles & Responsibilities:

1. Instructional Design (30%)

• Design and develop engaging and effective training materials, including e-learning modules, instructor-led training content, job aids, and assessments.
• Collaborate with subject matter experts (SMEs) to ensure training content aligns with organizational goals and meets the needs of the target audience.
• Utilize instructional design principles and learning theories to create content that enhances learner engagement and retention.
• Continuously evaluate and update existing training materials to ensure they remain current and effective.

2. Global Training Facilitation (50%)

• Deliver leadership training programs to diverse, global audiences, ensuring content is accessible and relevant to participants from different cultural backgrounds.
• Facilitate virtual and in-person training sessions, workshops, and seminars for employees at various levels of the organization.
• Assess participant engagement and learning outcomes, adjusting facilitation techniques as needed to maximize impact.
• Act as a subject matter expert in leadership development, providing guidance and coaching to participants during and after training sessions.

3. Learning Operations Management (20%)

• Oversee the operational aspects of L&D programs, including scheduling, coordination, and logistics.
• Submit monthly reports on training activities, including metrics on participation, feedback, and learning outcomes.
• Manage learner queries, providing timely and effective resolutions to ensure a positive learning experience.
• Collaborate with the L&D team to streamline processes and improve the efficiency of learning operations.

​Experience: 7-10 years of experience in Learning & Development, with a strong focus on instructional design and training facilitation.

Skills:

• Certification in instructional design, training facilitation, or related areas.
• Experience in managing learning operations in a corporate environment.
• Familiarity with adult learning principles and the latest trends in L&D.

Qualification:

• Bachelor’s degree in Human Resources, Education, Instructional Design, or a related field. A Master’s degree is a plus.
• Proven track record in designing and delivering leadership development programs.
• Experience working in a global environment, with the ability to adapt content and delivery to different cultures and languages.
• Excellent communication, presentation, and facilitation skills.
• Strong project management and organizational skills, with the ability to manage multiple tasks and deadlines.
• Proficiency in e-learning development tools (e.g., Articulate, Captivate) and learning management systems (LMS).
• Ability to analyze data and generate insights to improve training effectiveness.