Vertex Tax System Production Support Service Engineer(NCS/Job/ 992)

Title: Vertex Tax System Production Support Service Engineer

● Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions 

● Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments 

● Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems) 

● Ensure accuracy of tax rates, exemptions, and tax determinations 

● Manage Tax Confi guration, Tax Categories, and Exemption Certifi cates within Vertex 

● Support Tax Reporting and Compliance, including generating reports for tax fi ling and audit purposes 

● Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy 

● Receive, analyze, and prioritize related support tickets 

● Provide timely solutions to users 

● Document resolution steps and knowledge base articles 

● Support system upgrades and patches 

● Monitor system performances and recommend improvements